Phenom products

We are currently shipping to the Netherlands, Belgium, Luxembourg, Germany, France, Italy, Slovenia, Spain, United Kingdom, Latvia and Greece. For questions about shipping to another destination, please contact us.

Standard shipping normally takes 1-2 days within the Netherlands. NB! If a longer delivery time is indicated with the product, take that specific delivery time into account. Do you want to know the shipping times to countries outside the Netherlands? Then click here.

We charge a shipping rate of € 5.95 for packages within the Netherlands. For letterbox packages with track and trace you pay € 3.95. We also ship to Belgium at a rate of € 6.95. For orders over € 200, we offer free shipping within both the Netherlands and Belgium. If you want to know the shipping rates outside the Netherlands & Belgium? Then click here.

Items must be reported return within 14 days of receipt. Items must be returned in the same condition in which they are received, unworn/unused, the labels are still on it and contain the original packaging. If your product meets this, Then follow these steps.

Refunds will be processed within 7 days of receipt of the/the item (s). When you have received the reimbursement email, it often takes 1-3 business days before it is refunded to your bank account.